Refund policy
Last updated
This policy explains when you can get a refund for a StintCrow pass. It also explains how to ask for one. You can get a full refund for a change of mind within 14 days of a payment, on the conditions below.
1. Who handles refunds
Brocode 021 Doo sells StintCrow passes through Paddle.com. Paddle.com is our online reseller and the Merchant of Record for all our orders. Paddle takes the payment, sends the receipt and processes every refund.
A refund returns what you paid for the refunded passes, including VAT. Paddle sends the money back to the payment method that you used.
2. Race Pass
You can get a full refund within 14 days of purchase. The refund covers the passes of that purchase that no started race has used.
A Race Pass is used when the race that it entered starts. If your team leaves a race before the start, the pass comes back to your team. You can then race with it or ask for a refund within the 14 days.
For example, you bought 3 Race Passes in one purchase, and one race has started with one of them. You can get a refund for the other 2 passes.
The free pass of the first-purchase offer has no refund value. When you get a refund for every paid pass of that purchase, the free pass goes too.
3. Year Pass
You can get a full refund within 14 days of each payment. This applies to the first purchase and to each yearly renewal.
Within those 14 days, your team can race once with the Year Pass and still get a refund. When the team’s second race since that payment starts, the refund period ends.
A refunded Year Pass ends at once. Its subscription stops and does not renew.
The team keeps its race entries, but a race that the refunded Year Pass entered and that has not started cannot start for the team. To race in it, a team admin uses one of the team’s Race Passes for that race, or the team gets a new Year Pass.
4. Canceling a Year Pass
You can cancel a Year Pass at any time. Go to Manage team > Passes and billing > Manage subscription. This opens the Paddle customer portal. The team owner and the person who bought the Year Pass can do this.
After you cancel, the Year Pass stays until the end of the paid year. Then it ends and does not renew. Canceling alone does not refund the paid year. Within the refund period above, you can also ask for a refund.
5. Deleted teams and races
Deleting a team does not refund anything automatically. An active Year Pass is canceled at the end of its paid year. Unused Race Passes are lost. Within the refund periods above, you can still ask for a refund.
If an organizer deletes a race, the Race Pass that your team used for it comes back to your team. One exception applies: when the race had already started, the pass does not come back to a team that the deleting user manages. A pass that comes back stays with your team for another race.
6. How to ask for a refund
Ask Paddle. Use the link in your Paddle receipt email, or go to paddle.net and look up your order.
Or email us at support@stintcrow.com. Include the email address that you used at checkout and the team name. We ask Paddle to process the refund.
7. Your statutory rights
This policy does not affect your statutory rights as a consumer. If the law where you live gives you more rights, those rights apply.
The Terms of service give the full terms for passes, payment and renewal.